Our client is a leading specialty healthcare BPO and technology solution provider managing very large-scale end-to-end health insurance processes delivering compliant and cost-reducing member enrollment, service, administration, quality and wellness support solutions.
It is a health insurance application used by the agents to manage and monitor the operations from enrollment campaign to final payment posting. Customer enrollment, order scheduling, order fulfillment, billing, payment posting and all associated reporting functions. Also, follow the centre for Medicare and Medicaid Services (CMS) guidelines for billing and accounting processes involving individuals.
Healthcare Insurance Domain Understanding
Limited strategic direction for QA at an organization level
Ramp Up / Ramp Down Model
Support in US time zone
Historically, QA was being managed at a discrete project level and not coordinated across programs / functions. As a result there was:
I would like to thank you all for your hard work, thoroughness, dedication and team work. This was a critical project for the clients’ business integration. Despite of several challenges including some last minute scope changes and lack of proper and timely guidance & support from the Client on some of the key aspects of the project, we were able to plan and execute this project smoothly and deliver it on-time.
Again, truly appreciate all your efforts. Keep up the good work!”
– VP, Application Development
Our presentation and technical knowledge in the healthcare domain gained the customer’s confidence.
Bases on our understanding of the applications functional features and architecture, we developed test cases for enhancements and perform Test Execution and Defect Reporting in Team Foundation Server.
Our team prepares the report status via Daily Status Report, Execution Statistics and Scheduled Status Calls.
Creating a new algorithm to mask their sensitive data impressed their QA audit manager and earned an opportunity to outsource their testing activities to the offshore team.
OpenSTA performance tool and Team Foundation Server (TFS) test management tools are used. Our team helped in customizing the TFS tool for our client.
The testing services we offered were:
Functional Testing, Regression Testing, Database Testing (Backend Validation).
After initiating the process for Performance Testing, a proposal is submitted. We take the responsibility of sending resources on-shore to gain better understanding of the application and provide full time support in wide areas including support in production line.
Round the clock service is provided to increase onsite-offshore timing overlap. With a dedicated leased line, our team ensures to increase the bandwidth speed for GoToMyPC. Weekends support is initiated from our team. Load scaling from 500 to 2000 users is done.
As a process management, Tracker, KT Tracker is issued and Clarification Tracker is introduced to effectively track issues to closure & customization of Team Foundation Server (TFS) to meet the client requirements.
KT Calls with developers are scheduled, Onsite QA Team and participation in Developers SCRUM Meeting and performed test execution on 47 releases so far.