Depending on the nature of the business, worldwide product or eCommerce firms build applications or web portals focusing on ‘usability’ aspect to upsurge sales, simplify support, enhance satisfactory index and lessen the cost of operations. When firms dedicate time in developing a web or software product, it is natural to get acquainted with the layout and content. As a result, taking a step back and observing the product from a wider perception becomes difficult.
Testing the application starting from the early stages of SDLC in view of usability helps to alleviate the biggest concern.
Education Domain: Testing CRM Application
Client is a multi-billion dollar leading bank.
Testing Approach for Web Accessibility
Usability and User Experience (=Good Entertainment)
Indium offers usability testing to
- Deliver the best user experience
- Make it accessible by wide range of user base in accordance with Section 508 ADA regulatory standards
- Make it simple and user friendly
Indium, being a QA Thought Leader, has constructed a usability testing procedure through its experience for over a decade working with mélange of clients. With domain expertise in specific circumstances to test for usability in depth, Indium offers a comprehensive set of services.
Indium has two different approaches towards usability testing. Indium’s qualitative approach helps to detect major problems and understand the depth of product. Its quantitative approach is useful to mark major variations, to know the major problem, comparison with the competitors and restructuring the product. To fulfill this task, we have different characteristics:
- Flexible Learning: To achieve basic functionality
- Competence: To detect the real time of execution
- Effectiveness: To evaluate the accuracy of completed project.
- Error Regularity: To identify the occurrence of error in the system and how do users recover from such errors
In order to reduce the test cycle time, we use a blend of manual and automated testing methods to offer thorough accessibility testing for our clients.
- Emotional Response
To be unique in the competitive market, Indium’s usability testing has four principles. First, we have Efficiency which refers to the measurement of steps required for the user to complete basic task. Accuracy, being an important aspect in testing forms the second principle of Indium which states the number of mistakes user makes while trying to complete the tasks and how serious can these mistakes be.
Recall is another principle which denotes the user’s remembrance about the interface and the browsing process after not in use. When it comes to usability, Emotional response is a significant characteristic for a successful product and this forms our fourth principle. It means how does the user feel about the tasks he had to complete? Was the person strained or self-reliant, and would the user suggest the product to a friend?